Refund & Service Policy
BOOSTEZLY LLC
Effective Date: August 7, 2026
At Boostezly LLC (“Boostezly LLC,” “we,” “us,” or “our”), we are committed to providing professional technology consulting and implementation services with transparency, fairness, and clear communication. This Refund & Service Policy explains when a refund may be requested, how refund requests are reviewed, and the conditions that apply to services purchased from Boostezly LLC.
1. Our Commitment
Customer satisfaction is important to us. Before any work begins, we strive to clearly explain the scope of the requested services, the expected deliverables, applicable pricing, and any relevant limitations. If concerns arise during or after a service engagement, we encourage clients to contact us promptly so that we can review the matter and work toward an appropriate resolution.
2. Refund Eligibility
A refund request may be considered under one or more of the following circumstances:
The purchased service was not provided.
The agreed scope of work was not delivered.
A billing error or duplicate payment occurred.
The services delivered materially differed from the agreed scope established before implementation.
A verified issue directly related to the purchased service could not be reasonably resolved after appropriate review and implementation efforts.
Each request is evaluated individually based on the specific circumstances of the engagement.
Submitting a refund request does not automatically guarantee approval.
3. Refund Request Period
Refund requests should be submitted within fifteen (15) calendar days from the date the applicable service was completed or, where appropriate, from the date the project was determined to be complete.
Requests received after this period may not be eligible for review due to project completion, record retention practices, and administrative limitations.
4. How to Request a Refund
To request a refund review, please contact us using the information below:
Email: support@smartgadgetcare.com
Please include the following information whenever possible:
Full name
Contact email address
Invoice or transaction reference (if available)
Date of purchase
Amount paid
Description of the services received
Detailed explanation of the reason for the refund request
Any supporting documentation, including invoices, email correspondence, or screenshots, if applicable
Providing complete information helps us review your request more efficiently.
5. Refund Review Process
Initial Review
After receiving your request, our team will review the available project records, communications, service documentation, invoices, and any supporting information submitted with your request.
Evaluation
Each request is evaluated individually to determine whether the circumstances satisfy the conditions described in this policy.
If additional information is required, we may contact you before a final decision is made.
Decision
Once our review has been completed, we will notify you of the outcome in writing.
If approved, the refund will generally be returned using the original payment method whenever reasonably possible.
If a refund is not approved, we will explain the basis for our decision.
6. Refund Processing
Approved refunds are generally processed within 7 to 10 business days after approval.
Actual processing times may vary depending on your financial institution or payment provider and are outside the control of Boostezly LLC.
7. Situations That May Not Qualify for a Refund
Refund requests may not be approved in circumstances including, but not limited to:
Services were completed in accordance with the agreed scope of work.
The client changes their mind after services have been completed.
The request relates to circumstances outside the scope of the services provided.
A duplicate refund has already been issued for the same transaction.
The client failed to provide required information, approvals, or access necessary to complete the agreed services.
The project could not proceed due to inaccurate, incomplete, or unavailable information provided by the client.
Services were suspended or discontinued because of fraudulent, unlawful, abusive, or threatening conduct.
Nothing in this section limits any rights available under applicable consumer protection laws.
8. Alternative Resolutions
Depending on the circumstances, and where appropriate, we may offer alternatives such as:
Additional review of the completed work.
Reasonable corrective implementation within the agreed project scope.
Service adjustments where appropriate.
Service credits for future eligible services.
The availability of these options will depend on the nature of the project and does not guarantee a refund.
9. Payment Disputes
We encourage clients to contact us directly before initiating a payment dispute or chargeback.
Many concerns can be resolved more efficiently through direct communication.
Where a payment dispute is initiated, we may provide relevant project documentation, communications, invoices, and service records to the applicable payment processor as part of the review process.
This policy does not limit any rights you may have under applicable law.
10. Changes to This Policy
Boostezly LLC may update this Refund & Service Policy periodically to reflect operational, legal, or regulatory changes.
Any revisions will become effective upon publication on this page, together with an updated effective date.
11. Contact Information
If you have questions regarding this Refund & Service Policy or would like to request a refund review, please contact us:
Boostezly LLC
Email: support@smartgadgetcare.com
Telephone: (+1) 888-444-4807
Registered Business Address
4175 Ivanhoe Dr Apt T5
Monroeville, PA 15146
United States
Business Information
Company Name: Boostezly LLC
Legal Owner: Mumtaz Begum Shaik (Sole Member)
Administrative Notice
The address listed above is our registered business and administrative mailing address. Boostezly LLC primarily provides professional technology consulting and implementation services through remote communication and online collaboration. Visits to this location are available only by prior appointment, where applicable.