REFUND & SERVICE GUARANTEE POLICY
BOOSTEZLY LLC
Effective Date: November 2025
At BOOSTEZLY LLC (“Boostezly,” “we,” “us,” or “our”), we aim to provide professional and reliable remote technical support services. This Refund & Service Guarantee Policy explains the circumstances under which refunds may be requested, how requests are reviewed, and the conditions that apply.
1. Refund Eligibility Criteria
A refund request may be approved under the following verified conditions:
- The paid service was not delivered
- The reported technical issue remained unresolved after reasonable support efforts
- The service scope or pricing was materially misrepresented prior to payment
All refund decisions are based on service records, technician notes, communication logs, and diagnostic information.
Refund approval is not automatic and is evaluated on a case-by-case basis.
2. Refund Request Timeframe
Refund requests must be submitted within fifteen (15) calendar days from the date the paid service was completed.
Requests received after this period may not be eligible for review due to service completion, data retention limits, and compliance requirements.
3. How to Request a Refund
To initiate a refund review, please contact us at:
Your request must include:
- Full name used at the time of purchase
- Date of service
- Amount paid
- Clear explanation of the issue and reason for the refund request
- Supporting documentation (e.g., invoice, email correspondence, chat logs, or screenshots)
Incomplete or unclear requests may result in delayed processing.
4. Refund Review & Processing
Step 1 – Review
Our support and compliance team will review the service history, technician documentation, and customer communication.
Step 2 – Decision
If approved, the refund will be issued to the original payment method used (PayPal, Authorize.Net, or associated card provider).
Step 3 – Processing Time
Approved refunds are typically processed within 7–10 business days. Actual posting time may vary depending on your bank or payment provider.
Step 4 – Denial (If Applicable)
If a refund is not approved, you will receive a written explanation outlining the reason in accordance with this policy.
5. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
- Digital files, downloads, or configurations have already been delivered
- A refund was previously granted for the same service
- The service session was terminated due to abusive, illegal, or fraudulent behavior
- The customer requests a refund due to a change of mind after service delivery
- The issue was resolved, but the customer later chooses to seek assistance elsewhere
6. Chargebacks & Payment Disputes
We encourage customers to contact us directly before initiating a chargeback or payment dispute.
Unauthorized or premature chargebacks may:
- Delay resolution
- Result in suspension of future services
- Be disputed with the payment processor using service records
This policy does not limit your rights under applicable consumer protection laws.
7. Alternative Resolutions
In certain cases, we may offer:
- Additional support sessions
- Service credits
- Issue escalation
Such alternatives do not affect your right to request a refund review.
8. Policy Updates
BOOSTEZLY LLC reserves the right to modify this Refund & Service Guarantee Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.
9. Contact Information
For refund inquiries or assistance:
📧 Email: support@smartgadgetcare.com
🏢 Business Address:
4175 Ivanhoe Dr Apt T5
Monroeville, PA 15146
United States